TESTIMONIALS & CASE STUDIES
Proven Track Record Of Success.
At Archway Business Solutions, we always aim to exceed our clients’ expectations. Featured below are just a few examples of how and where we have added value...
ARCHWAY MAY BE A SMALL COMPANY, BUT THEY DELIVER AN EXCELLENT SERVICE...
"Langland is part of the Publicis Groupe, being part of Langland we thrive to deliver award winning creative and marketing solutions for our pharmaceutical clients. Our ethos is to produce “ideas for a healthier world”.
Langland’s requirement was to have three printers across Studio, Creative and Account departments positioned over two floors, it was important for us to engage with suppliers that could offer support in a number of ways and really understand our company requirements.
Archway was our choice, they offered technical support to our colour requirements, they were competitively priced and importantly really understood our company’s need for colour consistency amongst all the machines, in addition they offered a solution for our wide format requirement.
The key advantage with Archway’s is their overall service, in particular their response times and technical advice, we preferred this rather than talking to sales individuals who thought they knew our requirements. Archway may be a small company, but they deliver an excellent service. The options of scan to mailbox and the thicker bypass printing has helped many departments over the years and it’s become second nature to us.
It’s been good to see Archway grow over the years."
I RECOMMEND ARCHWAY BUSINESS SOLUTIONS TO MY CUSTOMERS & COLLEAGUES WITHOUT HESITATION...
"I am writing to say a big thank you to Archway Business Solutions for the excellent advice and high quality of your service in supplying a new printer for Rosemary Bookkeeping
Having used an Inkjet printer for over 4 years since starting my business, I realised that I needed to replace it with a printer that would be simple to use and more importantly given the increase in amount of printing I now needed, would hopefully cost me less to run.
The advice and information you provided was excellent and once you had helped me identify the correct machine for my requirements, I was given a clear and concise quote with easily understood costings.
From that it was very simple to work out that the savings on print costs in changing printers would be significant and made my decision to go ahead a simple one.
The installation was quickly arranged and carried out by Allister and Sam extremely professionally. They checked what my requirements were, set the printer up to ensure these would be fulfilled and then spent time to ensure I understood how to change the settings if necessary.
I had a minor issue with printing a few days later – but one call to the office and Allister was quickly able to access the printer remotely and show me what the change in the set up to avoid this problem. Since then it has run without any problems.
I have already recommended Archway Business Solutions to some of my customers and colleagues, and will continue to do so without hesitation."
THE TEAM IS ALWAYS WILLING TO GO THE EXTRA MILE...
"I just wanted to say what great service Archway provided VICI. Having tried leasing companies in the past I was exposed to poor customer service, unexpected bills and huge costs. so have deliberately avoided them until now.
Archway have been fantastic in helping me install a reasonably prices solution for my printing needs You have been very clear around the pricing structure, helpful in advising how to manage costs and the customer service has been amazing.
The team is always willing to go the extra mile, whether it's providing face-to-face or online/remote help. I would recommend Archway and your service to any company, any day!"
THANK YOU FOR YOUR AMAZING SERVICE AND VERY A PROFESSIONAL TEAM...
"Thank you for your help and support at Mail Boxes Etc. Windsor this week.
As we recently took over the operation of MBE Windsor not unreasonably reviewed contracts for the services from existing suppliers.
During this process, the current supplier of printer services was not prepared to service the machines despite being under contract and being invited to tender for new machines.
I contacted you on Monday this week for help and by Tuesday 8am a new printer was delivered and an engineer was on site to set it up and ensure it was working properly with our computers!
The existing supplier’s engineer arrived and was shocked that we were able to move so quickly. Thank you for your amazing service and very a professional team.
Another order is on its way!"
I WOULD HIGHLY RECOMMEND ARCHWAY BUSINESS SOLUTIONS TO ANYONE...
"Phil and his team at Archway Business solutions recently set me up with a brand new printer which has been an absolute dream. It works every time, it prints quickly, and the quality is fantastic. Compared to my previous inkjet which was slow, smudgy and always experiencing paper jams – I couldn’t be happier.
It’s essential for my client documents to be printed nicely, with consistent colour and quality and whilst speed, quality and reliability were my priority when sourcing a new printer, I completely overlooked the fact that Phil had also told me that he could save me money, until now – three months later I have just received my first quarterly invoice for maintenance and support which includes my ink usage at 45% of the cost I would normally have bought ink cartridges for over this period of time.
Needless to say, I am absolutely delighted with this bonus and will use my savings to buy that man a drink!
I would highly recommend Archway Business Solutions to anyone who needs fantastic and reliable equipment at a fraction of the cost elsewhere."
A GOOD PRICE & A QUALITY SOLUTION...
Archway offered the whole package. A good price and a quality solution. The fact they are local is a big plus because if there is a problem we need someone to be there to sort it out as quickly as possible.
Helen Glanville - Practice Accountant
CASE STUDY 1
NORTHWOOD
Archway Exceeds Expectations
Northwood is a family run Reading estate and lettings agent, part of the national Northwood group. They have a reputation for knowing the local property market, together with a unique offering which assures landlords of guaranteed rent.
Director Brian ‘Mitch’ Mitchison prides the branch on how it communicates; in person, on the phone and of course by printed leaflets and letters. Mitch takes up the story of how they switched from Xerox to Archway Business Solutions for a print solution that has saved money, generated growth and they now enjoy remarkable customer service.
“I WOULD DEFINITELY RECOMMEND ARCHWAY; I ALREADY HAVE AND WILL CONTINUE TO DO SO.”
“Naturally, the office generates lots of printed material. We think of an idea, ‘great, let’s get a thousand printed off and send them out’, well our printer couldn’t cope. As we have grown our administration has too, like scanning and photocopying.”
“We had been talking to Archway Business Solutions about replacing our Xerox machine and finally took the plunge and have a machine that does just about everything. The only thing it doesn’t seem to do is make the tea and put the heaters on in the morning when we come in, which would be quite nice!”
“It prints, it copies, it scans extremely quickly. I think it’s a hundred and twenty pages per minute, which cuts down on the staff workload. A whole check-in pack in only five minutes, whereas it was taking us literally an hour to do before, so it’s a real productivity improvement.”
“Anything printed comes out so much quicker and the print quality is much better; plus, the print costs per sheet or per print are significantly less than what we were paying. I did the calculations and based on our old Xerox machine, I was paying some horrendous amount of money for every month. £250 per month for the machine and all the prints costs.”
“We could afford the whole new printer which does so much more, plus a significant amount of printing for a lot less than we were paying before. You know, it just was a no-brainier.”
“Then, on top of being cost effective, of course you’re talking about the quality as well. We can now put out a thousand leaflets a week and on 150gm quality white paper. It folds them for us, it would staple them if there was more than one sheet. So, we can produce little booklets, which we do for our check-ins on new lettings.”
“In a nutshell, it is saving us time and we can produce material that we weren’t able to do ourselves and that is saving so much. Often, we would need to go to a professional print company and 500 copies would cost £100 – now that £100 can produce so much more, something like 5,000, so definitely well worth the money.”
“Beyond the technical it is also about customer service, and with Xerox, you get zero to less than zero customer service.With Phil Johnson from Archway, it’s the opposite and the team there will do anything to make it work and you know, I’ve been quite happy to pass on that testimonial within the Northwood group and know two other”
A number of franchises in Northwood Group have bought so far, and I fully expect we’ll get more because of the service level.
“You know, that’s how we differentiate great business relationships. The machine is the machine but when it comes to customer service, Archway call us and say: ‘Your toner’s running a bit low, do you have enough?’. That is priceless, because the last thing we want is be running out of toner – it is always going to happen just at the point when you’re printing out a check-in which is in an hour’s time. When we need help, Archway are around the same day; It’s usually within the hour.”
“It had got to the point where we were looking at employing someone on a part time basis just to cope with the level of paperwork. I still took on a person, but in a different capacity, focused on new business.”
“However, you look at it, using Archway for our print needs at Northwood has been a success. We’ve taken a five-year lease and it works on the figures. In terms of productivity and growth it is excellent and there is exceptional customer service."
CASE STUDY 2
DEXTER MONTAGUE
Dexter Montague find the perfect solution for high volume, high quality printing & copying.
Dexter Montague are a leading firm of Solicitors in the Thames Valley. The wide range of legal services they offer individual clients, businesses and other organisations means the office support team are kept very busy.
This includes the photocopying and printing element of their company systems. Particularly in the conveyancing team, the ability to deal with high print volumes and being able to produce high quality documents fast is a vital.
ARCHWAY OFFERED THE WHOLE PACKAGE. A GOOD PRICE AND A QUALITY SOLUTION. THE FACT THEY ARE LOCAL IS A BIG PLUS BECAUSE IF THERE IS A PROBLEM WE NEED SOMEONE TO BE THERE TO SORT IT OUT AS QUICKLY AS POSSIBLE.
When Helen Glanville, Practice Accountant at Dexter Montague was tasked with sourcing a new colour copier quality was the main priority. Working for a lawfirm Helen has a keen eye for detail and overpriced or inferior solutions were quickly discounted.
In the end Helen selected the Canon IR C2380i colour photocopier from a National Company to be Dexter Montague’s new colour copying solution. After 2 years of estimated and prepaid meter readings and poor service she felt it was time to try omething different from a local company.
ARCHWAY’S SOLUTION
Archway has taken on Dexter Montague’s present solution and has upgraded it by linking it to the office network, allowing every computer to scan documents and print.
This machine is ideal for high volume applications and produces quality colour documents fast. Archway provides network servicing and maintenance as a package which means the risk of down time or drops in print quality are minimised.
New print solution supports quality service to clients
The new Archway printing and copying solution enables the support team at Dexter Montague to provide fast efficient turnaround on important documents day in day out.
This means partners dealing with large case loads are well supported and aren’t impacted by outdated or inferior printing and copying infrastructure.
CASE STUDY 3
MENCAP
Mencap West Berkshire Demand Quality Print, Affordability and Reliable Service From Their New Print Solution
When West Berkshire Mencap decided to upgrade the printing and copying machine for heir mail fulfilment business, Link-Up, they knew a fast, reliable printer would be vital.
A system that was capable of producing colour leaflets and booklets as well as flyers was needed. However, being a charity the solution had to be affordable as well as high quality.
ARCHWAY SPENT TIME GETTING TO KNOW LINK UP AND WHAT OUR PRINT REQUIREMENTS WOULD BE AND MATCHED US TO THE PERFECT MACHINE.
Jane Hall - Manager, Mencap West Berkshire
“The attention Phil and his team paid in getting to know our printing needs and his obvious expertise as an engineer was a contrast to other suppliers who were much more 'salesy'. I got the feeling that giving good customer service was genuinely important to him. This has proved to be true. When we had issues with printing a booklet, Archway came straight over and solved the problem in less than 15 seconds! The speed in which Archway are able to provide support is outstanding . . . . fantastic service.”
ARCHWAY’S SOLUTION
Archway suggested and installed a Ricoh MP C2800, with a booklet stapling finisher. This gave Mencap the ability to handle medium to long runs of quality colour prints, as well as making booklets and leaflets.
Archway linked the multifunctional device (MFD) to Mencap’s network and enabled it to print, scan to file and or convert documents to pdfs.To assist with budgeting Archway offered a fully inclusive service contract, billed one month in arrears.
New print solution is good for customers and the bottom line
With the new print solution in place backed by Archway’s customer support and maintenance services, Mencap are looking to the future with confidence.
"WE KNOW THAT WE CAN OFFER OUR CUSTOMERS HIGH QUALITY, FAST TURNAROUND PRINT AND FULFILMENT THAT THEY WILL COME BACK FOR TIME AFTER TIME. I WILL BE RECOMMENDING ARCHWAY TO EVERYONE, AS THEIR PRICES AND CUSTOMER SERVICE ARE FIRST CLASS, SECOND TO NONE".
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